Shipping policy

Shipping Policy

At GadgetSouqAE, we are committed to delivering your orders quickly and safely across the United Arab Emirates.

Processing Time

  • Orders are processed within 1 business days.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Estimated delivery times across UAE:

  • Dubai: 1–3 business days
  • Abu Dhabi: 2–4 business days
  • Sharjah, Ajman & Other Emirates: 2–4 business days

Delivery times may vary during holidays, sales, or high-demand periods.

Shipping Charges

  • Free shipping may be available on selected products or promotional offers.
  • Shipping charges (if applicable) will be shown at checkout before payment confirmation.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across UAE.

Please ensure:

  • Correct phone number
  • Complete delivery address
  • Availability at delivery time

Orders may be cancelled if confirmation calls are not answered.

Order Tracking

Once your order is shipped, you will receive a tracking update via email or WhatsApp.

Delivery Delays

Unexpected delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier issues
  • High order volume

We appreciate your patience and understanding.

Wrong Address / Failed Delivery

Customers are responsible for providing accurate shipping information.

If a delivery fails because of:

  • Incorrect address
  • Unreachable phone number
  • Customer unavailable

additional delivery charges may apply.

Damaged or Missing Items

If your order arrives damaged or incomplete, contact us within 48 hours after delivery with photos and order details.